FAQ

How long will my hair extensions last?

Our raw extensions last over a year with proper maintenance, and care. Our processed hair can last six months to a year with proper care in its natural state.

 

How much hair will I need?

For lengths up to 18" 2 bundles are recommended

For lengths up to 30" 3-4 bundles are recommended 

 

What are the best products to use on my hair extensions?

OGX Brazilian  Keratin Therapy Shampoo and Conditioner

OGX Brazilian Keratin Therapy Flat Iron Spray

 

What is co-washing?

Co-washing is conditioner only washing. 

What can cause my extensions to tangle ?

Product buildup can cause extensions to tangle. Thoroughly rinse your hair extensions after washing and conditioning. This is the main cause of tangling.

 

What is Raw hair?

Raw hair is hair that has not been processed or chemically altered. Raw hair is collected from a single donor.

 

Will my curl pattern stay the same after I flat iron my hair?

All of our hair extensions will get bone straight once flatironed. Our body wave pattern will lose its pattern if constantly straightened. Our curly and wavy textures will lose some of their pattern but will revert back to their natural state. 

 

Can I color my hair extensions?

Yes. Your hair extensions can be colored. Also once the hair has been chemically altered it will lose some of its natural pattern and luster. Please get your extensions colored by a professional, so that your  extensions do not get over processed which may result in excess shedding.

 

What is your return policy or exchange policy?

All sales are final, NO refunds.

How do I make an Exchange/Return?

We do not offer refunds or exchanges at this time. If there is a problem with an order, please email theavacartercollection@gmail.com

How long does shipping usually take?

Most orders placed before 1 p.m. EST usually processes the same day, but may take 2 - 7 business days to ship. Cambodian, Burmese and Indian closures may take up to 10 business days as they are made to order.

How may I contact you?

We are available Monday through Saturday 8 a.m. - 6 p.m. Sunday 12 p.m. - 5 p.m.

through email theavacartercollection@gmail.com